At Mrs. Dietitian, we take the utmost care and dedication in crafting our delicious and healthy sprouted products. While we strive to ensure your complete satisfaction, we understand that unforeseen circumstances might arise. This policy outlines our cancellation and return procedures to assist you in making informed decisions.
Cancellations:
- Due to the nature of our fresh, homemade products, cancellations may not be possible once your order is confirmed and production has begun. We recommend checking our estimated processing timeframes before placing your order.
- However, you can still reach out to our support team as soon as possible through our support page to inquire about cancellation possibilities. We will do our best to accommodate your request, but we cannot guarantee approval.
Returns:
- We accept returns only if the product meets the following criteria:
- Unopened and undamaged: The product must be in its original packaging, with seals and labels intact.
- Unused: The product must not have been consumed or tampered with in any way.
- Medical reasons: If you experience a medical issue attributed to consuming our product, please contact our support team immediately. We may require additional information or documentation to process your return.
Return Procedures:
- To initiate a return, please contact our support team through our support page within 48 hours of receiving your order.
- Our team will provide you with a Return Authorization Number (RAN) and further instructions on how to return the product.
- Please note that customers are responsible for the return shipping cost.
- Once we receive and inspect the returned product and confirm it meets our return criteria, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.
Please Note:
- We reserve the right to deny returns for products that do not meet our return criteria.
- Any unauthorized returns will not be processed.
Contact Us:
For any questions or concerns regarding cancellations or returns, please do not hesitate to contact our support team through our support page. We are committed to ensuring your satisfaction and providing the best possible customer experience.
Thank you for choosing Mrs. Dietitian!
We hope this cancellation and return policy page provides you and your customers with clear and concise information. Please feel free to adjust the wording or add specific details relevant to your unique products and business practices.
